Politique de remboursement
At Tukitoria Gifts, each item is created or prepared with care and attention. Because of the nature of our products, we ask that you read our refund policy carefully.
Returns & Refunds
We accept returns only if an item arrives damaged or defective.
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- A brief description of the issue
- Clear photos showing the damage
Once reviewed and approved, we will offer a replacement or refund, depending on the situation.
Non-returnable items
The following items are not eligible for return or refund:
- Handmade collectible dolls (unless damaged upon arrival)
- Personalized or custom items
- Printed apparel and gifts made to order
- Items returned without prior approval
Condition of returned items
Approved returns must be:
- Unused
- In original condition
- Returned in original packaging (when applicable)
We reserve the right to refuse refunds for items that do not meet these conditions.
Shipping costs
- Original shipping costs are non-refundable
- Return shipping costs (when applicable) are the responsibility of the customer, unless the item arrived damaged
How to contact us
If you believe your item arrived damaged or have questions about this policy, please contact us at:
Final note
Each Tukitoria piece is made with intention and care. We appreciate your understanding and support of handmade and small-batch creations.
